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FAQ

What Is Your Cancellation Policy?

Cancellation of order is allowed on or before 11:00pm ( GMT+1)  on the same day. After that time, cancellation will no longer be entertained. You may contact us via Contact Us section to request for cancellation. Back to Index

What Is Your Return & Exchange Policy?

Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

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How Do I Use A Discount Code?

To use a promotional code, please follow these steps:

Choose the item you want to order and then click “Checkout” button
You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
You will see a “Discount” field on the upper right most part of the page
You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

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I Want To Change My Order / Address, Can I?

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We process orders the same day they are placed. If a change needs to be made to your order please contact us through our Contact Us section ASAP and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.
In that case, you can send the wrong item to our corporate offices and once received we can send out a corrected item.

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I Placed An Order But I Didn’t Recieve A Confirmation Email … What’s Going On?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

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I Ordered More Than 1 Item, And I Have Only Recieved One Item, Why Is That?

Since we have a few warehouses, we don’t have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you’ll probably receive one item before the next. Don’t panic if you don’t receive all of your items at once…they will get to you! 🙂

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How Is My Order Shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

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When Can I Expect To Receive My Shipment?

All orders are shipped from our warehouse within 3 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

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What If There Are Items Missing Or Incorrect Products When I Receive My Order?

For missing or wrongly shipped items, please contact us through our contact Us section. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

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I Would Like To Make A Change With My Order.What Should Do?

Amending your order is allowed on or before 11:00pm ( GMT+1)  on the same day from the order being placed. You may contact us via the Contact Us section to request for a change.

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How Do I Track My Order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

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How Do I Know That My Order Has Been Successfully Submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

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Is My Personal Information Kept Private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

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Is It Safe To Use My Credit Card On Your Website?

Absolutely! To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

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Is Ordering Online Secure?

Yes.You have nothing to worry about. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

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Can I Deliver To Another Address Other Than My Card Billing Address?

Yes.You must ensure that you fill in the relevant parts of the form for this to be put into practice.

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What Patment Options Do You Accept?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal.Please be sure your billing and shipping address match your card to avoid delays.

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